COMMERCIAL ELECTRONICS

Who We Are Commercial Electronics Corporation was originally started in 1959. At that time as Industrial Radio Company, we became a service organization for General Electric Mobile Communications. In 1984, the company started expanding their sales and service into other areas beyond the two-way radio industry. Commercial Electronics became involved in the mobile telephone industry as well as design and implementation of complex public safety communications systems. In 1992 at the request of a Texas public safety agency, Commercial Electronics entered the Voice Logging Industry. CEC has since built up a staff of professionals in sales and service dedicated to this market. CEC has installed equipment into virtually every industry that has a need for call recording, quality assurance monitoring, screen capture, and call accounting. This customer base includes financial institutions, the transportation industry, 911 agencies, and numerous other inbound and outbound call centers, including: Texas Workforce Commission Texas Poison Control University of Texas Texas A&M University Federal Reserve Bank BNSF Railroad Union Pacific Railroad City of Dallas Texas Department of Public Safety Dallas Area Rapid Transit VIA Metropolitan Transit Authority San Antonio Water System   <> What We Do Commercial Electronics offers a wide range of call center recording and monitoring options including: Scheduled Quality Monitoring (score agent performance using voice recording or a mixture of voice, screen and data recording) Recording-On-Demand (record only particular segments of special conversations) Continuous / Global Recording (record every conversation that takes place) Selective Recording (record only specified conversations) Agent Evaluation (rate call center agents and evaluate performance) Call Accounting and Tracking While many products attempt to be all things to all people, Commercial Electronics recognizes one size does not fit all, to coin a couple of clichés. Many products perform similar functions, however, each has its strengths over the other. We will help you identify the functionality you really need and recommend the equipment which performs those functions efficiently and most cost effectively. If you would like to be on our emailing list, click here.

Commercial Electronics Corporation, headquartered in San Antonio, Texas, is the authorized distributor of the HigherGround call accounting, voice logging, call tracking, and telephone call monitoring products for Arkansas, Colorado, Kansas, Louisiana, Missouri, Nebraska, New Mexico, Oklahoma, and Texas. Home | About Us | What Are Your Needs | What Is Your Application | What's New | Products Showcase | Literature Request | Links | Contact Us | Join Emailing List Call Accounting Digital Voice Logging Created and Maintained by A+ Net Solutions. This site is optimized for Netscape 4.0 and Internet Explorer 5.0 or higher. Please download an updated version now.